Return Policy
Free Shipping On Orders Over $39

Return Policy

RETURNS

If your product is found to be defective/damaged upon opening please notify us within 72 hours. Defective items may be returned for exchange within 15 days FROM THE DATE OF PURCHASE.

For merchandise that was delivered as expected in new condition, we have a return policy of 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

 

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.


EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged. We will also exchange for a customer who wants a different size/length/color, however in this case the customer is responsible for the return shipping. If you need to exchange or replace an item, send us an email at oliver@powellsowls.com for further instructions.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item, except in cases of damaged or defective product. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.